Privacy Policy
At My Pet Story, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.
If you do not agree with the terms of this Privacy Policy, please do not access or use our services.
Replacement for Defective Products
To request a replacement for a defective or damaged product, please contact us within 7 days from the date of delivery.
Email: connectmypetstory@gmail.com
Phone: +91 95992 95917
Once approved, the defective product or affected part will be recalled, and a replacement will be shipped accordingly.
Disclosure of Personal Information
My Pet Story discloses your personal information only in accordance with this Privacy Policy. If you choose not to provide certain personal information, we may not be able to provide some services to you.
Any personal information shared by you in public or unencrypted environments (such as comments, blogs, forums, or discussion boards) is not considered confidential and is not protected under this Privacy Policy. Such information may be collected and used by third parties at your own risk.
My Pet Story shall not be liable for any loss or damage arising from disclosure of personal information on public platforms.
Information We Collect
User-Provided Information
When you browse, register, or place an order on our website, you may provide personal information such as:
Name
Email address
Shipping and billing address
Phone number
Profile image (if applicable)
If you register or log in using third-party authentication services (such as Google or social media platforms), we may collect information shared through those services.
By providing your information, you consent to its use in accordance with this Privacy Policy. When you sign in, you are not anonymous to us.
Cookies & IP Address
We may collect technical information including:
IP address
Browser type
Operating system
This data is used for analytics, security, and improving user experience and does not personally identify you.
Third-party advertisers or analytics providers may also use cookies over which we have no control.
How We Use Your Information
My Pet Story uses your information to:
Process and fulfill orders
Provide customer support
Improve website functionality and services
Communicate order updates and service-related messages
Send promotional offers (only if you have provided consent)
We do not sell or rent your personal information to third parties.
When We Disclose Information
We may disclose your information in the following circumstances:
With your consent
To comply with legal obligations or government requests
During a business transfer such as a merger or acquisition
To prevent fraud and protect our rights, users, and website security
Data Security
We implement reasonable security measures to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting. Continued use of the website constitutes acceptance of the revised policy.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Email: connectmypetstory@gmail.com
Phone: +91 95992 95917
Website: www.mypetstory.in